At A&D Floor Restoration, we are committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect:

   • Personal Information: When you contact us through our website, request a quote, or sign up for our newsletter, we may collect personal information such as your name, email address, phone number, and postal address.
   • Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, referring website, and browsing patterns to improve our website’s functionality and user experience.

2. Use of Information:

   • We use the personal information you provide to respond to your inquiries, fulfill your requests for services, and communicate with you about your account or transactions.
   • We may also use your personal information to send you promotional emails about our services, special offers, or other information we think you may find relevant.
   • We use non-personal information to analyze website traffic, track user interactions, and improve our website’s performance and functionality.

3. Data Security:

   • We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
   • However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

4. Data Sharing:

   • We do not sell, trade, or rent your personal information to third parties for marketing purposes.
   • We may share your personal information with trusted service providers who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential.
   • We may also disclose your information when required by law or to protect our rights, property, or safety, or that of others.

5. Third-Party Links:

   • Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their privacy policies before providing any personal information.

6. Your Choices:

   • You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in the email.
   • You can also update or delete your personal information by contacting us directly.

7. Children’s Privacy:

   • Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information.

8. Changes to This Privacy Policy:

   • We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised date at the top of the page will indicate when the policy was last updated.
     
     

Terms & Conditions

1. SMS Consent Communication:

   Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. 

2. Types of SMS Communications:

   If consent has been given to receive text messages from  A & D Floor Restoration, messages may be received related to the following:

   – Reminders 
   – Follow up
   – Appointments

   Example: “Hello, this is a reminder of your upcoming appointment with us tomorrow at 3:00 p.m. Reply STOP to opt out of SMS messaging at any time.”

3. Message Frequency:

   Message frequency may vary depending on the type of communication. For example, up to 5- 10  SMS messages per month may be received related to Reminders, Follow-ups, and Appointments. 
   Example:
   “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments, Reminders, Follow-ups, and Appointments.

4. Potential Fees for SMS Messaging:

   Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

   Opt-in to receive SMS messages from  A & D Floor Restoration can be done in the following ways:

   By submitting an online form

6. Opt-Out Method:

   Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7. Help:

   For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (510-685-0640). 

   Additional Options:
   If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8. Standard Messaging Disclosures:
   Message and data rates may apply.
   Opt out at any time by texting “STOP.”
   For assistance, text “HELP” or visit our privacy policy page.
   Message frequency may vary
   
   

9. SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes.

By using our website or services, you consent to the terms of this Privacy Policy. If you have any questions or concerns about this Privacy Policy, please contact us at the email address provided on our website.

Last Updated: 06/06/2025